Compensation for the South East's Rail Passengers on the Right Track

Britain's rail passengers, who suffer delays, look set to be awarded higher levels of compensation, following a vote in the European Parliament. Commenting ahead of tomorrow's (Wednesday's) vote on the legislative package aimed at improving the EU's railways, Shepway's Liberal Democrat MEP, Sharon Bowles heralded the move as a victory for passengers.

Sharon said:

"This legislation will ensure that rail passengers get the service they paid for or the compensation they are entitled to. A better quality of service will encourage even greater use of our rail networks tackling congestion on the roads and reducing pollution."

Sharon Bowles further argued:

"Compensation should be given not just to international rail passengers but also to passengers on domestic journeys1, including commuters."

"Those of us frustrated by lost or damaged luggage, delays, missed connections and poor accessibility will be better protected as the regulation insists on EU-wide standards for consumer protection, assistance for persons with restricted mobility and independence, as well as security, safety, and quality of service."